Creating added value for its clients. This has become increasingly important in the services provided by Ventilex, a global market leader in the supply of industrial drying solutions. ”It is also the main focus of the new Life Cycle Services business unit. Ventilex engaged Lodiers & Partners for the recruitment and selection of a Life Cycle Services Manager. "Lodiers & Partners is perfectly capable of recruiting candidates for complex, demanding management positions."
Ventilex designs and manufactures industrial dryers, such as fluid bed dryers, sterilizers and belt dryers, as well as dehumidifiers for commercial spaces. "Our drying solutions are used in the food, feed, gelatin and minerals sectors," says Ernst Dijkstra, Operations Director of Ventilex. "We are global market leader: an important part of our products find their application outside the Netherlands. Our drying solutions can be found on every continent."
How can we support our clients even better in optimizing their production process? Ventilex, which has branches in Heerde and Cincinnati (United States), is fully engaged in this. "A customer does not buy a machine from us, a customer buys a drying solution," says Dijkstra. "Once the machine has been built and installed, we support customers in further process optimisation. That goes much further than just regular aftersales support. It's all about Life Cycle Management. This means: guiding and advising our customers from day to day and at every step in their development. The aim is to guarantee optimum process quality, no unexpected downtime and the lowest possible energy consumption."
Life Cycle Management is comprehensive. "Think of optimizing the product based on data analyses, exactly the right maintenance at the right time and predictive maintenance. To give an example: monitoring performance of drying systems, continuously and remotely. Based on this data, deviations can be detected early, even before the customer notices anything. In this way we can act proactively. This prevents unplanned downtime and increases uptime. It goes without saying that every production hour of downtime that you prevent with it, generates money."
Ventilex had been active for years with its own service team, but has now set up a separate business unit (Life Cycle Services) to further expand and professionalize these activities. "That is a strategic pillar for the future," says Dijkstra. "For the position of Life Cycle Services Manager, we were looking for a candidate with international experience and a sense of technology, who understands what the customer needs. For the search of a Life Cycle Services Manager, we contacted Lodiers & Partners. I already had good experiences with them from the past. They are excellently able to recruit candidates for complex, demanding management positions. The candidate we were looking for for this position fits seamlessly into the proposition of Lodiers & Partners."
Dijkstra cites the thorough approach as an important reason for engaging Lodiers & Partners. "To draw up a profile for a Life Cycle Services Manager, the consultant interviewed me and other Ventilex stakeholders. In-depth interviews about things like: What kind of organization are you? What is the culture? Where do you want to go as a company? What type of personality are you looking for? In those interviews they ask five times, so to speak: Why then? The depth in it really strikes me."
Dijkstra also mentions the process. "There is a weekly update about the progress and the next steps. It is nice to be included in the process in this way. The result of the carefulness in the process and the depth are reflected in the end result. In the end, Lodiers & Partners presented three candidates, all of whom were excellently qualified for the position. That is also added value."
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